Frequently Asked Questions
From setup to care, our FAQ covers everything you need to know about using and maintaining your device for daily relaxation.
Product Use & Safety
Each Luftrest device includes a 15–20 minute auto-timer for optimal results and safety. One to two sessions per day are recommended depending on comfort.
Yes. All heat zones are set to a comfortable 38°C and include overheat protection, safe for daily relaxation.
Absolutely. Each product is designed for stable, flat surfaces like beds, couches, or office chairs.
Yes, but those with medical conditions should consult a healthcare professional. Luftrest’s low-intensity air compression and gentle heat make it safe for most users.
Care, Maintenance & Power
Wipe gently with a damp cloth. Never submerge the device in water. Always unplug before cleaning.
Some models include removable covers. Check your manual for washing instructions.
All devices run on a safe 12V adapter compatible with 100–240V outlets.
Yes, select models (like the DriveMat) include a car adapter. For international use, a travel converter may be needed.
Store it flat or loosely rolled in a dry area. Avoid sharp bends or heavy stacking on top.
Orders, Shipping & Warranty
Orders are processed within 1–2 business days. Delivery takes 7–12 business days depending on your region.
Yes! Luftrest ships globally. Costs and estimated delivery times are calculated at checkout.
Contact luftrest@gmail.com within 7 days of delivery and our team will assist with replacement or troubleshooting.
Yes. Luftrest offers a 30-day satisfaction guarantee on all purchases. Products must be in original condition with packaging.
All products include a 1-year limited warranty covering manufacturing defects.